All the support you need

Our friendly and experienced implementation team support you with a proven six stage process so you can efficiently and effectively get Aptem working for you.

1. Scope and document

We meet with you and discuss your operating model, the apprenticeships you want to deliver, your onboarding and compliance processes, the content you have available and how you see your business evolving. We discuss how Aptem is to be deployed and any other software that you are using and either wish to migrate to Aptem or use in conjunction with Aptem. We document this analysis and together create a roll out plan that you and your team are comfortable with. Once signed off we move to our Configure stage.

2. Configure

We configure Aptem with your processes, including Paperless Compliance. We ensure that the Frameworks and Standards you wish to deliver have been added and we apply your branding and create accounts for your staff.

3. Train

Having configured your platform, we ensure that your users are properly trained so they can use Aptem. Typically, this involves a small group of ‘Super Users’ who learn the entire system, including setting up apprenticeship programmes and configuring courses, and a wider group of standard users who learn day to day usage. Where possible we employ a train the trainer model. Training can be provided face to face or using screenshare technology.

4. Go live

When ready you start enrolling learners in Aptem. Your implementation consultant and the MWS support team are on hand to assist with questions and resolve any problems.

5. Review

We have a review meeting together one or two months after your go-live date. We look at what is working well and where improvements are needed. With your growing knowledge of Aptem, we have a more informed discussion on how to get the most from the platform. We support you with any changes and help plan and put in place any updates.

6. Ongoing support

Before long, your team have become self-sufficient and you are confidently using Aptem for your apprenticeship programmes. Our support team remain on hand to guide and assist. Unlimited support calls are available at no extra charge and you can join our regular, free, webinars for providers. Your account manager will be in regular contact and will schedule review meetings to make sure that Aptem is helping you achieve your goals.

The six stage process

Scope and document



Go live


Ongoing support